Ah.... the drawbacks of outsourcing....
You guys might remember the time I tried to phonetically read
out a serial number to the pinoy customer service..... I said
'Sierra Hotel Bravo Papa.....', and she didn't
understand....
The second time I had to call them, another pinoy took the call.
This time I said 'Singapore Holland Bangkok
Paraguay.....'.....
..... and she also didn't understand me.
nowadays, lots of positions that requires "semi-literacy" has
been filled up by pinoys .... call centers, most of which are
locally based, SME orpid clerks ... I see plenty of those at my
clients, IT support services, frontline sales ....
it's not so much the ah tiongs anymore ...... cos many tiongs
are already riding the next wave ..... entreprenuership ....
